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Flash transfers

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Flash transfers Ltd

45 Wold Rd

Kingston upon Hull

HU5 5NL

07729 519 275

flashtransfers@gmail.com

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Terms & Conditions

You will receive an email or WhatsApp message from Flash transfers confirming your booking for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.

This will contain the pick up instructions and the driver's telephone number. Flash transfers Ltd will not refund you if you have forgotten to take this with you. Print it out or save it to your phone if unable to have Internet access.

Flash transfers Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Flash transfers Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Flash transfers Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport. Flash transfers Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Flash transfers Ltd immediately.

For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.

Flash transfers Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Flash transfers Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us as soon as possible. Flash transfers Ltd use their own transport wherever possible but do use third party companies where appropriate.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 12:00 31st December to 23:59 1st January, other days may also be affected

All card payments are processed securely by Squareup Europe Limited, a company incorporated in England and Wales with company number 08957689 with a registered office at 6th Floor, One London Wall, London, EC2Y 5EB (‘Square Europe’) and Squareup International Limited, a company incorporated in Ireland with company number 583287 whose registered office is at 70 Sir John Rogerson’s Quay, Dublin 2, Ireland. Flash transfers Ltd do not process or retain card details. Full or partial refunds can also be applied to the original payment method to cover fare reductions or cancellations; however please note that fees may apply for cancellations, depending on the circumstances (see 'Cancellations' in our 'Policies' section).

All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear.

Policies & Notices

Waiting Time

On journeys collecting from an airport, as standard, Flash transfers Ltd allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £20/hr pro rata.

Flash transfers Ltd will honour requests for a "deferred" collection time, e.g. [X] minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.

Flash transfers Ltd will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to flashtransfers@gmail.com

Waiting time for all other journeys will be charged at £20 per hour pro rata, either from the scheduled collection time or for any stop en-route. To avoid receiving a bill after the journey from head office then simply pay the driver keeping us out of it, however no receipt can be given for this.

Tolls

All Tolls are included in the instant online quotes.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver. (Without a bribe ;))

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

Flash transfers Ltd will accept any cancellation as long as 24 hours notice is provided. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Flash transfers Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is Gordon 07729519275

Refunds will not be issued in the following circumstances:

- No refund is made if the passenger does not show up for pre-paid journeys. (Every effort will be made to contact the passenger).

- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

- All other circumstances where a refund may be possible should be addressed directly with Gordon either by WhatsApp messaging or email.

Complaints

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 7 days of the event giving rise to the complaint.

Please note the driver phones us at the end of each journey to confirm all went well so any problems then sooner rather than later

Harassment

Flash transfers Ltd is committed to maintaining a safe and respectful environment for its employees. Harassment of any kind will not be tolerated. We reserve the right to withhold service from any individuals who violate this policy.

Popular Locations

We cover the whole of the UK, providing the journey ends or begins in the north east region (closer to Hull the better).

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